An official with Samsung who asked for anonymity because he is not the spokesperson of Samsung Tanzania, said the company had already started collecting information from its clients who possess the gadget while waiting for further instructions.
The Samsung Galaxy Note 7 may be officially dead and customers in the US, Europe, China and elsewhere instructed to return the phones to the sales agents, but the company’s Tanzania office says they are yet to be given any directives from head office on how to replace or refund Tanzania-based customers.
Samsung did not launched the Galaxy Note 7 in the Tanzanian market but there were Tanzanians and other residents who had bought it overseas.
An official with Samsung who
asked for anonymity because he is not the spokesperson of Samsung Tanzania,
said the company had already started collecting information from its clients
who possess the gadget while waiting for further instructions.
The official stressed that the
company has been advising their clients with the gadget to submit their EMEI
number, full names and phone numbers they use in the devices.
“We take this information to put
in our database as we await further directives,” said the official. He added
that their clients have been asked to stay with the gadgets until further
notice in case of any directives from Head Office.
The Citizen understands that a
mission from the Samsung East Africa office based in Nairobi had come and held
meetings with the Tanzania staff yesterday to deliberate on the issue. The
meetings are expected to continue today.
Efforts by The Citizen to seek
more clarification on the issue from the Samsung country director didn’t
succeed. On Wednesday, The Citizen was told the director had gone to Nairobi to
consult on the issue of Galaxy Note 7.
0 comments:
Post a Comment